Orders are placed online via the Webshop, using a form, and are subject to stock availability. If the Product is unavailable after the order has been placed, VORWERK BENELUX must notify the customer of this within a reasonable period of time. The customer may obtain further information about the Products from VORWERK BENELUX’s customer service department. The sale is only concluded upon express acceptance by VORWERK BENELUX. However, VORWERK BENELUX reserves the right not to fulfil or to cancel orders, with a refund of any advance payment made, if the orders appear dubious, such as, but not limited to, orders placed by minors, insolvent customers, customers with no known address or customers who provide false information. VORWERK BENELUX reserves the right to suspend or refuse any order from a customer who has not paid for a previous order or with whom a dispute has arisen. Placing an order implies that the customer has fully accepted the Terms and Conditions.

The Product is invoiced at the price in effect at the time the order is recorded. Prices are indicated in euros, inclusive of all taxes. Delivery costs are borne by the customer and are listed separately.

In the event of late payment and without any prior notice of default, (i) default interest at the statutory interest rate is due by operation of law, and (ii) the outstanding balance is automatically increased by a lump-sum compensation of 10% of the amount due, with a minimum of 125 euros. The parties agree that this is a genuine estimate of the lump-sum compensation, which may be increased or reduced if the relevant party provides proof. In the event of legal collection, all collection costs are borne by the customer. A partial delivery of an order does not justify postponement of payment for the goods delivered. VORWERK BENELUX may issue partial invoices insofar as the goods have been delivered. Payment of the invoices cannot be made conditional upon the installation and commissioning of the equipment.

Delivery times are not binding and are purely indicative, unless expressly stated otherwise. The risks pass to the customer when the customer, or a third party designated by the customer, takes physical possession of the Product.

The Products sold remain the property of VORWERK BENELUX until full payment of the price and any other amounts possibly owed by the customer. The customer is liable for any damage to or depreciation of the Product compared to its new condition as a result of use, damage to the packaging, etc. In the event of seizure, forfeiture, or other measures by third parties concerning the Product, for any reason whatsoever, the customer shall fully indemnify VORWERK BENELUX for all claims and costs arising therefrom. In such a case, the customer must inform the third party that the Product is the property of VORWERK BENELUX. If the price is not paid in full within the agreed period, VORWERK BENELUX may, at its sole discretion, demand the return of the Product by, where applicable, refunding amounts already paid by the customer or by blocking the device’s functionalities.

Complaints about the Product must be submitted in writing, and the existence of a defect must be demonstrated. VORWERK BENELUX is not liable if the defect did not exist at the time of delivery of the Product or if the customer was aware of the defect at the time of purchase. Complaints must be submitted within 14 days of receipt of the Product. After this period, complaints are invalid and have no legal effect.

The Product is covered by a parts and labor warranty, including Vorwerk Comfort Service, in accordance with the terms of VORWERK BENELUX from the date of delivery. The Product has a warranty of two (2) years. This warranty does not apply:

• in the event of misuse, normal wear and tear, abnormal maintenance operations, or lack of maintenance and/or hygiene;
• in the event of the use of accessories or equipment other than those supplied by VORWERK BENELUX, or of spare parts other than original VORWERK parts;
• in the event of intervention or modification of the device by an unauthorized third party or by the customer;
• in the event of failure to comply with the user manual;
  • in the event of connection to a non-compliant electrical installation;
• in the event of force majeure such as natural disaster, lightning, flooding, fire, or a fortuitous event or an external cause;
• in the event of a defective Wi‑Fi or Bluetooth connection, or the absence of a Wi‑Fi or Bluetooth connection, for any reason whatsoever.

The above provision does not affect the provisions relating to latent defects and (non-)conforming delivery.

In the event of non-compliance with the safety rules as set out in the Product’s user manual, VORWERK BENELUX is not responsible for damage caused to the customer or third parties, whether to animals or goods. Any accident must be reported immediately to VORWERK BENELUX, which may request the device for expert analysis. Under no circumstances may the condition of the device be altered after the accident.

The customer has a right of withdrawal for 14 days from receipt of the Product, even if the Product was received via a third party. To exercise this right of withdrawal, the customer may use and complete the enclosed withdrawal form or submit a statement specifying the order number and their decision to return the order. The Product must be returned in its original packaging to the address provided by VORWERK BENELUX: Delta park, Mechelsesteenweg 586, C1800 Vilvoorde – BELGIUM

During the withdrawal period, the customer must handle the Product and the packaging with care. This means that the customer may only unpack the goods to determine whether or not they wish to keep the Product. In the event of withdrawal, the customer is responsible for the costs of returning the Product and any loss of value or damage to the Product caused by handling the Product beyond what was necessary to establish its nature, characteristics and functioning, as well as the costs associated with new packaging. In the event of damage to the Product or the packaging, VORWERK BENELUX will charge any repair costs and/or the total value of the damaged Product or packaging.

The customer’s personal data is collected and processed by VORWERK BENELUX, which acts as the data controller. VORWERK BENELUX refers to its privacy statement, which can be consulted on its website via this link Privacy Policy and which also sets out the data processed, the grounds and purposes of the processing, and the rights and obligations relating to the processing of personal data. By placing an order, the customer confirms that they have read and accept the privacy statement.

If any provision of the order and/or the General Terms and Conditions is or becomes wholly or partially invalid, this shall not affect the validity of the other provisions. The parties shall, in good faith, replace the invalid provision with an equivalent provision that best reflects the intention of the order and/or the General Terms and Conditions. In the event of total or partial invalidity, the court may always moderate the invalidity and limit it to the unreasonable part.

Belgian law applies to the order, the sale, its fulfilment, etc., and the General Terms and Conditions. Any disputes relating to or arising from the order and/or the General Terms and Conditions fall within the exclusive jurisdiction of the courts of Brussels.