Orders are placed online via the Webshop, using a form, and within the limits of available stock. If the Product is unavailable after the order has been placed, VORWERK BENELUX must notify the customer within a reasonable time. The customer may obtain further information about the Products from VORWERK BENELUX customer service.

The sale is concluded only after explicit acceptance by VORWERK BENELUX. However, VORWERK BENELUX reserves the right not to process or to cancel orders, with a refund of any deposit paid, if the orders appear questionable, including but not limited to orders placed by minors, insolvent customers, customers without a known address, or customers providing false information.

VORWERK BENELLUX reserves the right to suspend or refuse any order from a customer who has not paid for a previous order or with whom a dispute has arisen. Placing an order means that the customer has fully accepted the GTC.

The Product is invoiced at the price in effect at the time the order is recorded. Prices are indicated in euros, including all taxes. Delivery costs are borne by the customer and are listed separately.

In the event of late payment and without any prior formal notice of default: (i) default interest at the statutory rate is due by operation of law, and (ii) the outstanding balance is automatically increased by a lump-sum compensation of 10% of the amount due, with a minimum of 125 euros. The parties agree that this is a genuine pre-estimate of liquidated damages, which may be increased or reduced if the relevant party provides evidence. In the event of judicial recovery, all collection costs are borne by the customer. Partial delivery of an order does not justify postponement of payment for the goods delivered. VORWERK BENELUX may issue partial invoices insofar as goods have been delivered. Payment of invoices may not be made contingent upon installation and commissioning of the equipment.

Delivery times are not binding and are purely indicative, unless expressly stated otherwise. Risk passes to the customer when the customer or a third party designated by the customer physically takes possession of the Product.

The Products sold remain the property of VORWERK BENELUX until full payment of the price and any other amounts possibly owed by the customer. The customer is liable for any damage to or depreciation of the Product compared with its new condition due to use, damage to the packaging, etc. In the event of seizure, forfeiture, or other third-party measures relating to the Product, for any reason whatsoever, the customer shall fully indemnify VORWERK BENELUX for all claims and costs arising therefrom. In such a case, the customer must inform the third party that the Product is the property of VORWERK BENELUX. If the price is not paid in full within the agreed period, VORWERK BENELUX may, at its discretion, demand the return of the Product by, where applicable, refunding the amounts already paid by the customer or by blocking the device’s functionalities.

Complaints regarding the Product must be submitted in writing and the existence of a defect must be demonstrated. VORWERK BENELUX is not liable if the defect did not exist at the time of delivery of the Product or if the customer was aware of the defect at the time of purchase. Complaints must be submitted within 14 days of receipt of the Product. After this period, complaints are invalid and have no legal effect.

The Product is covered by a parts and labor warranty, including Vorwerk Comfort Service, in accordance with the terms of VORWERK BENELUX from the date of delivery. The Product carries a two (2) year warranty. This warranty does not apply:

• in case of misuse, normal wear and tear, abnormal maintenance operations, or lack of maintenance and/or hygiene;
• in case of use of accessories or equipment other than those supplied by VORWERK BENELUX or of spare parts other than original VORWERK parts;
• in case of intervention on or modification of the device by an unauthorized third party or by the customer;
• in case of non-compliance with the user manual;
• in case of connection to a non-compliant electrical installation;
• in case of force majeure such as natural disaster, lightning, flooding, fire, or an accidental event or external cause;
• in case of defective Wi-Fi or Bluetooth connection or absence of Wi-Fi or Bluetooth connection, for any reason.

The above does not affect provisions relating to hidden defects and (non-)conforming delivery.

In the event of non-compliance with the safety rules as set out in the Product’s user manual, VORWERK BENELUX is not responsible for damage caused to the customer or third parties, whether to animals or property. Any accident must be reported immediately to VORWERK BENELUX, which may request the device for expert examination. The condition of the device must under no circumstances be altered after the accident.

The customer has a right of withdrawal of 14 days from receipt of the Product, including where the Product is received via a third party. To exercise the right of withdrawal, the customer may use and complete the attached withdrawal form or make a statement indicating the order number and the decision to return the order. The Product must be returned in its original packaging to the address provided by Customer Care (VORWERK BENELUX).

During the withdrawal period, the customer must handle the Product and packaging with care. This means the customer may only unpack the goods to the extent necessary to determine whether they wish to keep the Product. In the event of withdrawal, the customer is responsible for the costs of returning the Product and any depreciation or damage to the Product caused by handling beyond what is necessary to establish its nature, characteristics, and functioning, as well as costs related to new packaging. In the event of damage to the Product or packaging, VORWERK BENELUX will charge any repair costs and/or the total value of the damaged Product or packaging.

The customer’s personal data are collected and processed by VORWERK BENELUX, acting as data controller. VORWERK BENELUX refers to its privacy notice, which can be consulted on its website and which also specifies the data processed, the grounds and purposes of processing, and the rights and obligations relating to the processing of personal data. By placing an order, the customer confirms that they have read and accept the privacy notice.

If any provision of the order and/or the GTC is or becomes null and void, in whole or in part, this shall not affect the validity of the other provisions. The parties shall in good faith replace the invalid provisions with an equivalent provision that best corresponds to the intent of the order and/or the GTC. In the event of total or partial nullity, the court may always mitigate and limit the nullity to the unreasonable part.

Belgian law applies to the order, the sale, its performance, etc., and to the GTC. All disputes relating to or arising from the order and/or the GTC fall under the exclusive jurisdiction of the courts of Brussels.